Frequently asked questions
Quick answers about our pre-launch catalog, planned shipping and how to contact us.
Is the store open for orders?
Not yet. The store is in pre-launch: checkout is not open and no payment is collected through this site. Browse the catalog and contact us to ask about availability.
Where will you ship?
When checkout opens, we plan to ship to the United States only. We will publish any change to this before sales begin.
How long will shipping take?
Dispatch and delivery windows will be published before checkout opens. Lead time is confirmed with the supplier before any order is accepted, and it can vary during peak periods or customs inspection.
Will I pay duties at delivery?
When sales open, prices are planned to include US import duties under DDP, so there should be no additional duties to pay at delivery. Final DDP terms will be published before checkout opens.
How can I pay?
Checkout is not open yet. When it opens, we plan to accept PayPal, including payment by credit or debit card through PayPal.
Do you provide tracking?
Tracking will be provided for future orders once checkout opens.
What does “import-ready” mean?
We choose products that avoid children’s items, electronics and batteries, food-contact goods, textiles, wood and liquids. Each item must have one 10-digit US tariff classification and no known import restrictions before it can be listed.
What is your return policy?
Return terms will be published before checkout opens. For pre-launch questions, contact us at sales@heyitrading.com.
Can I order wholesale?
Yes — for wholesale and custom orders visit our wholesale site heyitrading.com or write to sales@heyitrading.com.